Augmented reality (AR) could have a huge impact on HR, transforming long-established processes into engaging and exciting ones.
We live in a futuristic present, where technologies once considered worthy of science fiction are now increasingly part of our daily lives – automation, robotics, virtual reality (VR) and cloud computing to name but a few. All of these have changed or will change, the way we live and work. Another that looks set to have a huge impact is augmented reality (AR). Hannah Jeacock, Research Director, MHR looks at how developments in this new technology could aid HR teams.
As the name suggests, AR augments, or enhances, reality. So when looking through a set of AR goggles, you see your regular reality but with digital features layered over it, the result being a seamless blend between the real and the virtual. This is not to be confused with VR, which immerses you in an entirely fabricated reality where nothing you see is ‘real’. AR can be experienced using headsets, goggles, or through displays on smart devices.
Although AR was first developed by the US Air Force in the early 1990s, it has only recently made an impact in the commercial sector. AR really came into the public focus with the 2016 cultural phenomenon Pokémon Go, an application where gamers use their smartphones or tablets to see, and then catch, virtual Pokémon characters overlaid on our real-world landscape. Since then, more and more AR software has hit the market, with increasingly practical applications. Here are just a few examples.
Shoppers can view products superimposed onto real environments, allowing them to see how a new sofa would look in their actual living room. Similar apps allow users to try out new clothes, or even see what they would look like with a new tattoo.
AR navigation apps work together with a device’s GPS and camera to display your selected route over the real environment, complete with street names and distances.
Similarly, AR sightseeing apps allow tourists to view information about buildings, landmarks and historical sites through their phone’s display. This information pops into view as the user moves from place to place.
There are plenty of practical applications in the world of manufacturing, particularly in repair and maintenance work. For example, using a headset or goggles, a mechanic can be guided through a technical process with AR imagery and information layered over or around the real object they are working on.
In these examples, it is easy to see how AR could soon replace brochures, maps, guidebooks, and training manuals, completely revolutionising the way we consume products and experience the world. It is no wonder that Greg Jones, director of VR and AR at Google, commented, “at some point we’re going to look back and think ‘how did we not have a digital layer on the physical world?’”
AR also has the potential to revolutionise our work lives, changing the way we think about office spaces and equipment forever.
Most of us still commute to an office every day, which can be a time-consuming and stressful experience. AR has the potential to turn any space into your own customisable workspace, complete with digital notes, folders and files – even a digital photo of your loved ones. This would give you access to all the information and tools that you would typically find in an office, but wherever and whenever you need them.
And instead of working on a flat, stationary, two-dimensional screen, your workspace would be a customisable three-dimensional space, where objects and information are manipulated with gestures rather than hardware. All you would need is an AR headset.